While providing exceptional education is your primary focus, there is no doubt that the overall experience you provide for students, their family members, and other customers plays a huge role in enrollment and retention. Today's families have more choices and louder voices than ever before. In order to stay competitive, it's critical that staff and faculty be intentional about rolling out the red carpet.  

This webinar is led by Donna Cutting, expert on customer service. She will give you specific, actionable ideas for creating a seamless experience that will have students, family members and others raving about your school.  

•  The middle ground between education and "customer service"  

•  Case studies of schools and other organizations who have intentionally built a service culture 

•  The 3 areas of customer experience 

•  Action ideas for making positive first and last impressions 

•  5 customer service basics and how they apply to you 

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About Donna Cutting, CSP

Donna Cutting, CSP is the author of two books on customer service including "The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service" and her most recent, "501 Ways to Roll Out the Red Carpet for Your Customers." She's the Founder & Chief Experience Officer of Red-Carpet Learning Systems, Inc, where she leads a team of experts who provide tools and training to help organizational leaders engage their teams to improve the customer experience. The team at Red Carpet Learning has worked with leaders in education, senior living, health care, hospitality, entertainment, and more. Their customers include Eastern Christian School, Gulliver Schools, Falmouth Public Schools, and Alamance Community College, among many others. You can learn more about Donna and view the Red Carpet Learning website at www.RedCarpetLearning.com.  

Rick.Newberry@EnrollmentCatalyst.com        |      Phone: 727.647.0378        |      Copyright 2019 Enrollment Catalyst

Creating an Intentional Student and Customer Experience



Phone: 727.647.0378
Copyright 2017 Enrollment Catalyst

Rolling out the Red Carpet:

You'll Learn:

Download  this webinar for strategies you can implement immediately to create a red carpet or "celebrity" experience for your students, their families, your co-workers and others! 

Rolling out the Red Carpet:

Creating an Intentional Student and Customer Experience