Rolling Out the Red Carpet: Creating an Intentional Student and Customer Experience
Are you creating an intentional student and customer experience?
On Thursday, September 14, at 2pm EDT, I have invited Donna Cutting to present a free webinar on “Rolling Out the Red Carpet: Creating an Intentional Student and Customer Experience.” Donna is the Founder & Chief Experience Officer of Red-Carpet Learning Systems and she will kick off the Enrollment Catalyst webinar series for the 2017-18 year.
I have followed Donna for several years as I was first introduced to her through her book: The Celebrity Experience. I have used examples from this book in my presentations and have encouraged teams to read and apply The Celebrity Experience in their school. In fact, this is one of just a few books that I always recommend to school leaders (if you haven’t read her books, you should order them now). I believe that Donna Cutting’s upcoming webinar on rolling out the red carpet is one that every school team should hear.
While providing exceptional education is your primary focus, there is no doubt that the overall experience you provide for students, their family members and other customers plays a huge role in enrollment and retention. Today’s families have more choices and louder voices than ever before. In order to stay competitive, it’s critical that staff and faculty be intentional about rolling out the red carpet.
This webinar will give you specific, actionable ideas creating a seamless experience that will have students, family members and others raving about your school. You’ll learn:
- the middle ground between education and “customer service”
- case studies of schools and other organizations who have intentionally built a service culture
- the 3 areas of customer experience
- action ideas for making positive first and last impressions
- 5 customer service basics and how they apply to you
Attend this webinar for immediately implementable strategies for creating a red carpet or “celebrity” experience for your students, their families, your co-workers and others!
Webinar: Rolling Out the Red Carpet: Creating an Intentional Student and Customer Experience
Presenter: Donna Cutting
Date: Thursday, September 14, 2-3pm EDT (the webinar will be recorded and sent to all registrants)
Donna Cutting, CSP is the author of two books on customer service including “The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service” and her most recent, “501 Ways to Roll Out the Red Carpet for Your Customers.” She’s the Founder & Chief Experience Officer of Red-Carpet Learning Systems, Inc, where she leads a team of experts who provide tools and training to help organizational leaders engage their teams to improve the customer experience. The team at Red Carpet Learning has worked with leaders in education, senior living, health care, hospitality, entertainment, and more. Their customers include Eastern Christian School, Gulliver Schools, Falmouth Public Schools, and Alamance Community College, among many others. You can learn more about Donna and view the Red Carpet Learning website at www.RedCarpetLearning.com.